After-sales service responsibilities Harbin Yinhe Motor Manufacturing Co., Ltd. in order to ensure the smooth installation of the hydro-generator set and its auxiliary equipment in the power station site and Trial operation, and safe and reliable operation in the future production process to create greater economic benefits for customers. Especially the following technology Management measures for service content formulation: (1) provide correct operation and maintenance instructions; (2) Training related personnel; (3) Install and debug equipment for customers (4) Correcting and providing information for taking corrective measures; (5) Establish service files. Main procedures of after-sales service (1) the company formulates documented procedures for controlling services. (2) Before product installation and commissioning, the sales department shall provide customers with technical regulations, drawings and use of installation and commissioning according to the requirements of the contract signed by both parties Maintenance instructions. (3) According to the provisions of the contract, the sales department is responsible for training the installation operators for customers before the sale. (4) The sales department shall provide customers with special tools and spare parts for installation according to the requirements of the contract, and send professional personnel to install the unit in time Debugging provides services. (5) The sales department is responsible for organizing and correcting the quality problems in the normal use of equipment by customers, and giving timely feedback to the relevant departments of the company to Take corresponding corrective measures to prevent the recurrence of similar quality problems. The sales department should establish an information contact mechanism with customers, provide customers with information on product use and improvement according to regulations, and deal with them in time Electricity, letter, and establish product service files.